Shipping and Payment
Shipping Information
At Kailash Auras, we are committed to providing the best possible product service.
1. Can mandalajewels Ship to My Country?
Due to shipping restrictions, we are currently unable to ship to Iran, Indonesia, Cuba, Sudan, or Syria. We apologize and will continue working to resolve these limitations.
2. How Much Does Shipping Cost?
For products priced below US$150, a shipping fee of US$18 applies.
3. When Will My Order Arrive?
Total delivery time = processing time + shipping time, excluding Saturdays, weekends, holidays, and unforeseen circumstances.
- Processing time: 2–5 business days.
- Standard shipping time: 10–20 business days.
Due to shipping and customs issues, orders to South America and the Russian Federation may take several months to arrive.
4. How Can I Track My Order?
After payment, we will email you the relevant information. You can then track your order at https://ayjewl.com/apps/track123.
Please allow 1–2 business days for tracking information to become available.
5. What If My Package Has Not Arrived?
If you have not received your package within 30 days after payment, contact hello@mandalajewelshop.com. We will arrange to send a replacement package or provide a full refund.
Shipping and Quality Monitoring
At mandalajewels, we are committed to providing quality products and tracking support. We serve hundreds of customers each day and aim to respond efficiently during working hours.
Two-Stage Logistics
Your order is first sent to our monitoring center in Shanghai. The second stage carries the package from Shanghai to you. Our monitoring process is designed to safeguard the parcel throughout its journey. After all required quality checks, we dispatch it to your specified destination as soon as possible. You will receive two emails with updates on these stages.
About the Monitoring Center
We carefully inspect key areas, including the packaging and main product, to ensure the quality of the items and service you receive. During quality checks, we use professional powder-free disposable nitrile gloves to protect product quality.
Facebook: @KAILASH AURAS
Email: hello@mandalajewelshop.com
Payment Information
Prices and Currency
Product prices may vary according to the destination country or region and the currency used for payment.
Payment Methods
Only one payment method is accepted per transaction. You must comply with all terms of any agreements between you and third parties.
We use third-party payment processors. Any dispute concerning payment processing must be resolved directly with the relevant third party. You authorize us to collect all amounts due using the payment method you provide. You represent and warrant that each credit card or other payment method belongs to you and that you are authorized to use it for all payments.
Troubleshooting Payment Errors
| Error | What to Do |
|---|---|
| The transaction cannot be processed. | Contact your bank to authorize the transaction. |
| The transaction cannot be processed. Please contact customer service. | Contact your bank to authorize the transaction. If the issue continues, contact our customer service team. |
| Error codes beginning with 4 | Contact your bank before checking out again, or try another payment method. |
| 50000 | Contact your bank before checking out again, or try another payment method. |
| 50001 | Contact your bank to authorize the transaction. If the issue continues, contact our customer service team. |
| Error codes beginning with 6 | Wait 15 minutes and try again. If the issue continues, contact our customer service team. |
Paying by Credit or Debit Card
Enter the name and card number printed on your card, the expiration month and year, and the three- or four-digit security code. You must also provide the card's billing address during checkout.
We accept the credit and debit cards listed above. If you have questions about a card transaction, contact your card issuer.